Listening with a Santa Croce Expert
March 15, 2012
Walking in someone else’s shoes is never easy, but for some people, like Donata Grossoni, this skill is a requirement. Ms. Grossoni works for the Opera di Santa Croce, and for her, a typical day means talking to visitors, or, as she explains it, listening to visitors. Ms. Grossoni is an extremely educated woman; she … More Listening with a Santa Croce Expert